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communication [2021/03/26 08:39] chazevans [Authors for this section:] |
communication [2021/05/10 13:36] (current) john [COMMUNICATION] |
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| - | The goal of a communication campaign is to make noise and be loud, to make sure the right people know about the event, and to make sure that everyone will remember it. This chapter is intimately related to the one about Documentation. | + | The goal of a communication campaign is to make noise and be loud, to make sure the right people know about the event, and to make sure that everyone will remember it. This chapter is intimately related to the one about [[documentation|Documentation]]. |
| - | Planning the communication campaign is typically the last step on your “to do” list. Something you can start working on after you have solved all the previous items: | + | Planning the communication campaign is typically the last step on your “to do” list. Something you can start working on after you have solved all the previous items: |
| - | A right communication campaign will address your diverse audiences via different tools and messages, according to each one of them. The best would be to have a dedicated team focused on this task integrated by someone with a PR background and someone with particular social media skills. | + | An effective |
| - | A communication campaign should be guided by the six W: **What, When, Who, Why, Where, How.** | + | A communication campaign should be guided by **What, When, Who, Why, Where, How.** |
| **What** | **What** | ||
| Define what to communicate. It may sound obvious, but this is a tricky question to solve. | Define what to communicate. It may sound obvious, but this is a tricky question to solve. | ||
| - | When planning a communication campaign you should always think bigger than the action itself. There are tons of events happening simultaneously; | + | When planning a communication campaign you should always think bigger than the action itself. There are tons of events happening simultaneously; |
| Are you communicating about an event or something bigger? Are you planning long term? Think in terms of agenda-setting. Provide interesting and valuable info in order to get the media and the people interested. | Are you communicating about an event or something bigger? Are you planning long term? Think in terms of agenda-setting. Provide interesting and valuable info in order to get the media and the people interested. | ||
| **When** | **When** | ||
| - | This refers not only to the specific dates of the event but to the whole campaign. You should plan three stages: **Prior the event / During the event / Post-Event** | + | This refers not only to the specific dates of the event but to the whole campaign. You should plan three stages: **Prior |
| * Prior: Get the audience interested. Think ahead. There are many printed media that have early deadlines, you should contact them with time in advance so they can plan their articles; the same happens with TV. | * Prior: Get the audience interested. Think ahead. There are many printed media that have early deadlines, you should contact them with time in advance so they can plan their articles; the same happens with TV. | ||
| * During: You could have a PR/press calendar set for this stage with special activities just for them, invitees and schedule reminders. | * During: You could have a PR/press calendar set for this stage with special activities just for them, invitees and schedule reminders. | ||
| - | * After: Follow up, be sure to gather all the articles covering your event; this will be handful | + | * After: Follow up, be sure to gather all the articles covering your event; this will be helpful |
| **Who** | **Who** | ||
| Who is running the event? Who is taking part? Who is it for? Who should you be speaking to? Who will be visiting/ | Who is running the event? Who is taking part? Who is it for? Who should you be speaking to? Who will be visiting/ | ||
| - | Think of related | + | Think of related |
| **Why** | **Why** | ||
| - | Why is this event taking place? Why is it relevant for the community? Is it something truly new and unique? Why would it be worthy | + | Why is this event taking place? Why is it relevant for the community? Is it something truly new and unique? Why is it worthy |
| **Where** | **Where** | ||
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| * **Setting the right communication channel**. TV, Printed media, Internet, Radio, Non-formal. Think on the content and its best fit, based on the typical consumption behaviour from your audience | * **Setting the right communication channel**. TV, Printed media, Internet, Radio, Non-formal. Think on the content and its best fit, based on the typical consumption behaviour from your audience | ||
| - | * **Choosing the best tools**. You don’t have to be everywhere, decide the tool (e.g. Instagram vs Twitter vs Facebok…) based on your target audience and adjust the content to each of those tools.The “one size fits all” typically doesn’t work and you need to adjust and adapt for each tool | + | * **Choosing the best tools**. You don’t have to be everywhere, decide the tool (e.g. Instagram vs Twitter vs Facebook...) based on your target audience and adjust the content to each of those tools. The “one size fits all” typically doesn’t work and you need to adjust and adapt for each tool |
| - | Establishing a tone. Is this a professional/ | + | * **Establishing a tone**. Is this a professional/ |
| - | * **Identifying influencers.** This will be particularly handy for broadening the scope and spreading the word. Which kind of audience are you aiming to? Who do they follow? Is it a Youtuber, someone | + | * **Identifying influencers.** This will be particularly handy for broadening the scope and spreading the word. Which kind of audience are you aiming to? Who do they follow? Is it a Youtuber, someone |
| * **Mailing lists and community groups**. Owning the contacts from your audience could be very valuable, both for current and future events. Create your own mailing list, but avoid spamming your contacts. Use it wisely. | * **Mailing lists and community groups**. Owning the contacts from your audience could be very valuable, both for current and future events. Create your own mailing list, but avoid spamming your contacts. Use it wisely. | ||
| * **Defining your target audience**: Identify your event community. | * **Defining your target audience**: Identify your event community. | ||
| - | Where are they? Which Social Media do they typically use? What are they interest | + | Where are they? Which Social Media do they typically use? What are they interested |
| Are you planning an event just for gamers? will you be mixing different audiences (ex: art, technology, others? | Are you planning an event just for gamers? will you be mixing different audiences (ex: art, technology, others? | ||
| - | How about the age of your audience? Are you thinking | + | How about the age of your audience? Are you thinking |
| - | Once you have narrowed it down think on which media do they use: how do they found out about events? That’s where you have to be. | + | Once you have narrowed it down think on which media do they use: how do they find out about events? That’s where you have to be. |
| - | Think now on the location of your event: | + | Think now about the location of your event: |
| Check the “Audience chapter” for more info. | Check the “Audience chapter” for more info. | ||
| - | * **Doing some lobby.** Working in conjunction with related events and personalities is always a good idea. Check which others taking place that target your same audience | + | * **Make your competitors your allies.** Working in conjunction with related events and personalities is always a good idea. Check which other events with similar audiences do, and discuss ways you can support each other and do cross-promotion. |
| - | * **Press.** If you can’t afford working with a specialized PR agency, then you should | + | * **Press.** If you can’t afford working with a specialized PR agency, then you should |
| - | * **Create engagement.** Make your audience feel part of the event. Interact with them, offer them activities or the possibility to get involved in some manner. Produce frequent call to action messages. | + | * **Create engagement.** Make your audience feel part of the event. Interact with them, offer them activities or the possibility to get involved in some manner. Produce frequent call-to-action messages. |
| - | * **Create momentum.** Start working in advance to your event preparing the audience | + | * **Create momentum.** Start working in advance to your event preparing the audience |
| - | * **Provide useful information.** There has to be content in your communication. Make sure not to miss the key data points you want to communicate, | + | * **Provide useful information.** There has to be content in your communication. Make sure not to miss the key data points you want to communicate, |
| - | * **Work on a complete press kit** and have it ready preferable | + | * **Work on a complete press kit** and have it ready preferably |
| - | * **Avoid using only one social media,** (specially | + | * **Avoid using only one social media,** (especially |
| ==== Authors for this section: ==== | ==== Authors for this section: ==== | ||
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| ==== Editors for this section: ==== | ==== Editors for this section: ==== | ||
| - | Add yourself if you edited something | + | Jim Munroe |